After market research and screening, we successfully established a partnership with an industrial equipment sales company based in Europe. This company boasts rich market experience and a solid customer base, showing strong interest in our industrial floor scrubbers/sweepers and expressing willingness to become our exclusive distributor in the European market.
Product Customization and Training
To meet the specific needs of the European market, we customized our products, including voltage adjustments, improved exterior design, and additional safety features. At the same time, we provided comprehensive product training and technical support to the distributor, ensuring they could quickly familiarize themselves with the product features and provide professional pre-sales consultation and after-sales service to customers.
Market Promotion and Brand Building
Utilizing their resources and channel advantages in the European market, the distributor actively promoted our products. They participated in multiple industry exhibitions, engaged in in-depth exchanges with potential customers, and successfully secured a batch of orders. In addition, the distributor collaborated with us to develop a brand-building plan, enhancing brand awareness and reputation through advertising, customer case studies, and other means.
Customer Service and After-sales Support
We provided comprehensive customer service and after-sales support to the distributor. We established a dedicated customer service team responsible for handling customer inquiries, complaints, and maintenance requests. At the same time, we fostered a close partnership with the distributor, jointly addressing any issues encountered by customers during product usage. This tight collaboration not only improved customer satisfaction but also strengthened the distributor’s trust in us.
Achievement Showcase
After a year of hard work, our cooperation with the European distributor has achieved remarkable results. Sales in the European market doubled, and market share also significantly increased. Furthermore, our brand awareness and reputation have undergone a substantial boost, laying a solid foundation for future market expansion.
Summary and Outlook
The success of this European customer agency project for industrial floor scrubbers/sweepers is attributed to our close cooperation and joint efforts with the distributor. We will continue to strengthen product research and development and market promotion efforts, continuously improving product quality and service levels to meet the changing needs of the European market. At the same time, we also look forward to establishing partnerships with more outstanding distributors to jointly explore broader market spaces.