1. Demand Communication and Model Configuration Confirmation
Customer Demand Collection:
Conduct in-depth communication with customers to clarify their customized needs, including machine models (e.g., XS60), color preferences, and core configuration requirements.
Confirm whether the models provided by customers are compatible with the company’s existing product line or require special customization.
Customization Plan Formulation:
Develop a detailed customization plan based on customer needs, including specific details such as machine models, colors, and configurations.
Emphasize the exclusive agency rights as an ODM customer to ensure market exclusivity for their innovative achievements.
2. Machine Rendering Design and Confirmation
Brand Identity and Specification Submission:
Customers submit brand logos, design specifications, and special requirements.
Rendering Design:
The company’s design department designs the machine’s appearance rendering based on customer needs and brand specifications, including colors, logo sticker effects, etc.
Provide preliminary design drafts for customer review and iterate optimizations based on feedback.
3. Customized Rendering Confirmation and Order Generation
Rendering Confirmation:
Sales and customers jointly confirm the final customized rendering to ensure it meets customer needs.
Order Generation:
Generate a formal cooperation order based on the confirmed rendering, clarifying key terms such as product specifications, quantity, price, and delivery date.
4. Order Confirmation and Material Preparation
Order Confirmation:
After the customer confirms the order, the company begins arranging machine production.
Customized Material Design and Production:
The design department designs a series of customized materials based on order requirements, including stickers, nameplates, manuals, packaging, etc.
Deliver the designed materials to suppliers for production to ensure synchronization with machine production schedules.
5. Product Assembly and Quality Inspection
Product Assembly:
Assemble products customized according to customer requirements.
Company Quality Inspection:
Conduct a comprehensive company-level quality inspection of customized products to ensure product quality meets customer expectations.
6. Customer Quality Inspection and Shipping Preparation
Customer Quality Inspection:
Invite customer-specified personnel to the factory for product quality inspection or provide remote quality inspection solutions.
After passing the quality inspection, pack the products according to customer requirements and prepare for loading and shipping.
7. Shipping and In-Transit Tracking
Loading and Shipping:
Load the products according to the agreed time, and customers can conduct on-site supervision or remote monitoring.
In-Transit Tracking:
The sales team follows up on the shipment status and regularly reports the cargo dynamics to customers to ensure they understand the estimated arrival time.
8. Cargo Arrival at Port and Receipt
Cargo Arrival at Port:
Notify customers promptly after the cargo arrives at the destination port.
Customer Receipt:
Customers sign for the goods and confirm the completion of the order process.
Provide continuous after-sales service support to ensure customer satisfaction.